Purchase Conditions – Pamela Wool

These purchase conditions regulate the use of the online store pamelawool.com and establish the rights and obligations between the customer (hereinafter, the “User”) and Pamela Wool regarding the acquisition of products through the website. By placing an order, you agree to these conditions.

1. General Information

All products offered on pamelawool.com are subject to availability. We reserve the right to remove or modify items displayed on the website at any time without prior notice.

2. Ordering Process

To place an order, the User must select the desired items and complete the checkout process on pamelawool.com. Once the order is submitted, the User will receive an email confirming receipt of the order. This confirmation does not imply acceptance of the order, which will only be confirmed once payment has been authorized and the items prepared for shipment.

3. Pricing and Payment

The prices of products are indicated on pamelawool.com and include applicable taxes unless otherwise stated. Shipping costs, when applicable, will be added at checkout. Payment methods accepted are those displayed during the purchase process. All transactions are processed securely.

4. Shipping and Delivery

Orders are shipped to the delivery address provided by the User during checkout. Delivery times are estimates and may vary depending on destination, stock availability, and external factors. Pamela Wool is not responsible for delays caused by courier services or circumstances beyond our control.

5. Returns and Exchanges

Users have the right to request a return or exchange within the period indicated in our Returns Policy, provided that products are unworn, unused, and in their original condition with tags and packaging. Items that do not meet these requirements may be refused. Refunds, when applicable, will be processed using the same payment method used for the original purchase.

6. Availability of Products

While we strive to ensure that stock levels on pamelawool.com are accurate, availability cannot be guaranteed. If an ordered product is unavailable after confirmation, the User will be notified, and the payment will be refunded in full.

7. Liability

Pamela Wool shall not be held responsible for damages or losses resulting from misuse of the products purchased or from circumstances beyond our reasonable control, including delays, technical failures, or interruptions in service.

8. Intellectual Property

All content available on pamelawool.com, including designs, images, texts, logos, and trademarks, is protected by intellectual property rights. Users may not reproduce, distribute, or use such content without prior authorization.

9. Modification of Conditions

Pamela Wool reserves the right to update or modify these purchase conditions at any time. The version published on pamelawool.com at the time of purchase will be applicable to the order.

10. Applicable Law

These purchase conditions are governed by applicable consumer and commercial laws. In case of disputes, they will be resolved under the competent jurisdiction provided by law.