Shipping and Returns
1. Order Processing
Orders are typically processed within 1-2 business days. During peak seasons and special promotions, processing may take 3-5 business days. You will receive email confirmation once your order ships.
2. Shipping Options
We offer various shipping methods to meet your needs:
- Standard Shipping: 3-7 business days
- Express Shipping: 2-3 business days
- Priority Shipping: 1 business day
All delivery times are estimates from the shipment date.
3. Shipping Costs
Delivery charges are calculated based on:
- Order total and weight
- Delivery destination
- Selected shipping method
Free standard shipping available on orders over $200.
4. Domestic Shipping
We ship throughout the United States:
- Standard: 3-5 business days
- Express: 2 business days
- Priority: Next business day
Orders placed before 2 PM EST process same day.
5. International Shipping
We ship to over 50 countries worldwide:
- Delivery times vary by destination
- Customs duties and taxes may apply
- Additional processing time for international orders
6. Order Tracking
All orders include comprehensive tracking:
- Tracking number sent via email
- Real-time updates available
- 24-hour tracking activation period
7. Shipping Confirmation
You will receive:
- Instant order confirmation
- Shipping confirmation with tracking
- Delivery notification when available
8. Address Accuracy
Please ensure your address is:
- Complete and accurate
- Includes apartment/suite numbers
- Features correct postal code
We cannot modify addresses after shipment.
9. Signature Requirements
Signature required for:
- All orders exceeding $500
- High-value items
- Specific destinations
Delivery instructions available at checkout.
10. Delivery Issues
Common delivery considerations:
- Incorrect address information
- Weather-related delays
- Customs clearance procedures
- Carrier-specific delays
11. Return Policy
We accept returns within 30 days of delivery:
- Items must be unworn and unwashed
- Original tags must be attached
- Proof of purchase required
12. Return Process
To initiate a return:
- Visit our returns portal
- Enter order details
- Select return items
- Print return label
- Ship package
13. Return Shipping
Customers are responsible for return shipping unless:
- Item received is defective
- Wrong item was shipped
- Return is due to our error
14. Refund Processing
Refunds are processed within:
- 7-10 business days of receipt
- Original payment method
- Allow additional bank processing time
15. Non-Returnable Items
The following cannot be returned:
- Swimwear and intimate apparel
- Final sale items
- Gift cards
- Personalized products
16. International Returns
International customers should note:
- Return shipping costs are responsibility
- Customs documentation required
- Possible import/export restrictions
17. Damaged Items
For damaged or defective items:
- Contact us within 48 hours
- Provide photographic evidence
- We will arrange resolution
18. Exchange Policy
We offer straightforward exchanges:
- Return original item
- Place new order
- Expedited processing available
19. Store Credit
Option available for:
- Returns without receipt
- International returns
- Customer preference
- Never expires
20. Customer Support
For assistance with:
- Shipping inquiries
- Return questions
- Order modifications
Contact our support team through website.
For specific shipping or return questions, please visit our help center or contact customer service through our website. We value your business and strive to provide exceptional service throughout your shopping experience.